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Privacy Policy

This Privacy Policy describes how Citizen Caller LLC (collectively with its affiliates, “CC”, “we” or “our”) treats information about you that CC collects and receives through this website, www.citizencaller.com (the “Website”), and CC’s other websites, social media pages, apps and online locations and interactions (together with the Website, each a “Site”, collectively, the “Sites”), through your interactions with CC offline, and from third parties. This Privacy Policy together with the Terms of Use governs your use of the Sites and CC’s collection, use and disclosure of your information as described here.

1. Acceptance of Privacy Policy

Each time you access, use, register with, or browse the Sites, or provide information to CC online or offline, you signify your acceptance of CC’s then-current Privacy Policy, which applies to CC’s collection and use of your information. If you do not accept this Privacy Policy, you are not authorized to access, use or browse the Sites, or to provide information to CC, and must discontinue use of the Sites immediately. [If you provide your information to CC offline, you may request a copy of the then-current Privacy Policy from CC at that time.]

This Privacy Policy may be revised or updated from time to time. Accordingly, you should check the Privacy Policy regularly for updates. Should the Privacy Policy be revised, CC will post the changes on this Website and the new Privacy Policy will be effective immediately upon posting. Any material changes in the manner that we use personally identifiable information will apply only to information collected thereafter, unless we provide you with notice or obtain your consent in accordance with applicable law. You can determine when the Privacy Policy was last revised by referring to the “Last Revised” date at the top of this page.

2. Types of Information Collected

We only collect personally identifiable information from you that you explicitly provide to us. This information may include, without limitation, first and last name, birth date, business title, employer, email address, employer or personal address, telephone number, password, gender, account username, words and images included in communications you send or post through the Sites, information that you contact CC about, information you provide to us when you register for an account on the Sites or contact CC (e.g., transaction history, and contact information such as your email or mailing address and telephone number), and other information that you provide to us or that is generated through your use of the Sites or interactions with CC that are not otherwise publicly available.

Certain information you post or provide through parts of the Sites that are available to others, such as your name, profile, comments, and sample letters or other communications for transmission to politicians or other third parties, may be shared with other users and posted on publicly available portions of the Sites. Please keep in mind that if you choose to disclose personally identifiable information when posting information or content through the Sites, this information may become publicly available and may be collected and used by others, including people outside the CC community. CC will not have any obligations with respect to any information that you post through parts of the Sites that are available to others. You can protect your personally identifiable information by not including identifying information in your postings.

We also may collect non-personally identifiable information about you, such as information regarding your use of the Sites, your IP address, usage statistics regarding the Sites, time stamps, browsing history, general geographic location, type of device you use to connect to the Sites, type of operating system you use (e.g., Microsoft Windows, Google Chrome OS, Mac OS, Android or iOS), the type of browser you use (e.g., Firefox, Chrome, Internet Explorer, Safari), the domain name of your internet service provider, and information regarding your Internet location when you see CC’s ads and whether you click on such ads. We also may receive certain aggregated or anonymous information regarding users of the Sites such as the age, gender, occupation, zip code, interests, political and other affiliations and preferences of users of the Sites, as well as information collected through questionnaires and surveys. In the event that such information is maintained in a manner that identifies the name of, or contact information for, the individual to whom such information relates, it will be treated as personally identifiable information; otherwise, such information will treated as non-personally identifiable information. “Non-personally identifiable information” refers to information that does not personally identify the individual to whom the information relates, such as information that is aggregated by CC or a third party, or information that is not linked to contact information or other personally identifiable information of an individual.

If you are logged into a CC account, information such as the content you access, view, click on, download or search for when on the Sites, the devices from which you access such content and the length of time for which you view same, may become personally identifiable. In such an event, CC will treat such information as personally identifiable information.

3. How We Collect Information

We may collect personally identifiable and/or non-personally identifiable information about you

when you:

  • Access, use or browse the Sites;
  • Submit, post, or transmit any content through the Sites;
  • Register for an CC account on the Sites, modify your account information or create or modify your account profile;
  • Sign up to receive announcements, emails or newsletters;
  • Contact, communicate with or otherwise interact with CC or its personnel via email, the Sites, fax, telephone, or by other means whether online or offline;
  • Contact, communicate with, or otherwise interact with other users of the Sites;
  • Request literature, templates, sample communications, materials, services or other information during your visit to the Sites, via email, fax or other online or offline means;
  • Apply for a job at CC;
  • Register, enroll or participate in any surveys, questionnaires, promotions, or any other services, events or activities online or offline sponsored by CC or third parties, or offered in connection with the Sites or CC’s activities or services (“Activities”).

By using the Sites, or by submitting your personally identifiable information to CC online or offline, you expressly consent to the storage and processing of your personally identifiable information in the United States or other jurisdictions, in accordance with applicable laws in those jurisdictions.

CC automatically receives and records non-personally identifiable information on our server logs from your browser as well as through other analysis of the Sites. When you visit the Sites, your web browser may use Collection Technology to better enable you to navigate the Sites during your visit and upon your return. You may use the Sites even if you choose to reject or delete certain Collection Technology. Collection Technology also may be used by some of the other websites for which a link is placed on the Sites. We may combine this non-personally identifiable information with personally identifiable information, and, if so, will treat the combined information as personally identifiable information.

4. How We Use Your Information

We may use the information we collect:

  • To monitor and analyze information regarding your browsing and viewing preferences and to diagnose problems with the Sites;
  • To analyze our users’ communication and posting activity;
  • To plan, improve and administer Activities;
  • To process and respond to your inquiries, requests and other communications;
  • For administration, support and improvement of the Sites;
  • To alert you to new features, terms, Activities, content, special events, products or services, and other useful information via email or other means;
  • To promote and improve the services, content and information we offer;
  • To send announcements and newsletters, and to provide you with personalized content in connection with same;
  • To promote, develop, deliver, and improve our services, content, and advertising;
  • For the purposes for which you provided the information;
  • For fraud prevention, internal operations, legal compliance, and other public purposes; and
  • To enforce the Terms and Conditions

In addition to the uses discussed above, CC may use non-personally identifiable information in any manner so long as CC uses such information in its de-identified or aggregated form. These uses may include, without limitation, analysis of website trends and how the Sites are used; improving performance of the Sites and diagnosis of problems; developing advertising campaigns; and providing you with special offers and promotions and determining the effectiveness of same.

CC also may use your non-personally identifiable information to present you with targeted content and advertisements (including on third party websites and applications). Such targeted content and advertisements may include marketing for the Sites, products or services of CC or its business and advertising partners, and for Activities. Your non-personally identifiable information also may be used to optimize and determine the effectiveness of content and advertisements, and to analyze interactions with content and advertisements.

Some of CC’s third party partners may participate in the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising or the Network Advertising Initiative Consumer Opt-Out, which allow consumers to opt-out of targeted advertising based on web activity tracking. For more information regarding the foregoing, please visit www.aboutads.info/choices/ and www.networkadvertising.org/choices/#completed. Please note that even if CC’s third party partners participate in these programs, if you opt out of targeted advertising based on web activity tracking, you still may receive standard advertisements from us and targeted advertisements from third parties. You may need to re-click the links and follow the instructions provided again if you delete cookies or other Collection Technology or use a different computer, device or browser.

5. How We Respond To “Do Not Track” Signals

CC does not alter the practices detailed herein based upon your selection of the “Do Not Track” setting or other “opt out” setting or feature that may be offered by your browser; however, CC reserves the right to do so in the future.

6. Communications with You

By registering for alerts or otherwise contacting CC you authorize CC to transmit email to you, to respond to your communications, promote our services and administer and provide information to you about Activities. If we send any emails to promote our services, unsubscribe instructions will be included in each such promotional email from CC. Please note that unsubscribe requests may take up to ten (10) business days to become effective. You may not opt out of receiving communications regarding your dealings with CC, the Sites or technical information about the Sites.

7. Information Sharing with Third Parties

CC may disclose the information it collects to others (i) to provide services or information to you; (ii) for purposes of outsourcing one or more of the functions described in this Privacy Policy to service providers who work on behalf of or with CC including, without limitation, service providers, vendors payment processors, advertisers, consultants and affiliates; (iii) to confirm or update information provided by you; (iv) to its business partners and co-sponsors of Activities or partners for our internal purposes; (v) to provide analytics for advertising and other purposes; (vi) in the event of any reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of CC’s business or operations (including without limitation in connection with bankruptcy or any similar proceedings); or (vi) as otherwise authorized by you or as appropriate in the ordinary course of CC’s activities.

We also may share your information in response to a subpoena, legal order or official request, when we believe you have acted in violation of the Terms of Use, to investigate, prevent or take action regarding suspected illegal activities, fraud or potential threats, or to exercise legal rights or defend against claims, when we believe that doing so may protect your safety or the safety of CC or others, or as otherwise permitted or required by law.

8. Children

The Sites are not directed toward children under 18 years of age nor does CC knowingly collect information from users under the age of 18 on the Sites. If you are under 18, you are not permitted to register for emails or newsletters on the Sites or to otherwise submit any personally identifiable information to CC online. If you provide information to CC through the Sites, you represent that you are 18 years of age or older.

If you are under the age of 18 when you visit, browse, use, or submit personally identifiable information to the Sites, you represent that you have the permission of a parent or guardian to do so and who agrees to this Privacy Policy on your behalf. If you are a parent or guardian and believe CC may have inadvertently collected personally identifiable information from your child, please notify CC immediately by sending an email to citizencaller@proton.me detailing the basis of your belief and your request.

9. Protection of Personal Information

CC uses reasonable administrative, physical and electronic security measures to protect against the loss, misuse and alteration of personally identifiable information. No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of CC to intercept or access transmissions or private communications unlawfully. While we strive to protect personally identifiable information, neither CC nor our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is at your own risk.

10. Updating Your Information

You are responsible for keeping your information current. You may update your information by contacting us at citizencaller@proton.me. We will use reasonable efforts to process any change you make; provided, however, that requests to delete information are subject to CC’s internal reporting, processing and retention policies and all applicable legal obligations.

11. OPT-OUT POLICY

CC has adopted a policy of not sharing your personally identifiable information with third parties for their direct marketing purposes (“Opt-Out Policy”). Contact us at citizencaller@proton.me for more information.

12. Notice of Privacy Rights of California Residents

California residents who have provided “personal information” to a business that does not have an Opt-Out Policy may be entitled by law to request certain information regarding disclosures of personally identifiable information by the business to third parties for the third parties’ direct marketing purposes during the immediately preceding calendar year (“Disclosure Request”). However, please note that due to CC’s Opt-Out Policy in Section 11, CC is entitled by law to respond to your Disclosure Request by notifying you of your right to prevent the disclosure of personal information pursuant to our Opt-Out Policy (which is cost free to you). If you are still interested in making a Disclosure Request, send an email to citizencaller@proton.me, specifying that you seek your “California Customer Choice Privacy Notice.”

[If you are a California resident and have provided “personal information” to CC, you may be entitled by law to request certain information regarding disclosures of personally-identifiable information that may have been made by CC to third parties for the third parties’ direct marketing purposes during the immediately preceding calendar year (“Disclosure Request”). To make such a Disclosure Request, please send an email to citizencaller@proton.me. In the Disclosure Request, specify that you seek your “California Customer Choice Privacy Notice.” Please allow thirty (30) days for a response. CC is not required to respond to more than one Disclosure Request per customer each year, or to respond to requests made by means other than through the contact information designated above for such purposes.]

You may have the opportunity to follow links on the Sites to other sites that may be of interest to you, including links to the websites of nonprofit organizations, political or advocacy groups, news media outlets or advertisers. CC endeavors to only link to reputable organizations. Because other sites may not be hosted or controlled by CC, we are not responsible for the privacy practices of those sites or the content provided thereon. Therefore, the privacy policies with respect to other sites may differ from those applicable to the Sites. We encourage you to review the privacy policies of each other site. This Privacy Policy only applies to information collected and maintained by CC.

QUESTIONS? If you have any questions or concerns regarding this Privacy Policy, please contact us at citizencaller@proton.me. Please note that email communications may not be secure. Accordingly, you should not include personal or other sensitive information in your email correspondence to the Sites or to CC.